Information for our audience

The 37^th FIMAV 2021 team is preparing to welcome you safely. We hope that you can get a discovery-filled experience while respecting all public health guidelines in force, and in order to respect them, we invite you to read this document.

Last updated April 19, 2021

Public health measures in force at the 37^th FIMAV 2021:

• Disinfection stations are installed at the entrance to each concert hall.

• A seat is assigned to you and cannot be changed.

• A maximum of two contiguous seats can be assigned to the same family bubble (2 persons residing at the same address).

• There is a distance of three seats or two metres between each occupied seat.

• Wearing a procedural mask (disposable mask) is mandatory at all times, even when you are seated.

• Concerts are presented without intermissions, and you must remain seated throughout the performance.

• We ask you to follow the signage in place and respect physical distancing. Avoid hugging and direct contact with our employees or your acquaintances.

• The concert hall is accessible at least 30 minutes before the start of the performance.

• Allow enough time before the concert to collect your tickets, in order to avoid congestion in the waiting area at the ticket counter.

• Stay home if you experience COVID-19-related symptoms.

IMPORTANT: On the evening of the concert, all audience members are required to respect the seat numbers assigned to them. Audience members who fail to respect these or the mask-wearing rules could be asked to leave the hall without any compensation.

Refund policy for COVID-19-related symptoms:

Before you go to the concert hall, if you experience symptoms related to COVID-19 or need to quarantine yourself and therefore cancel your outing, you may request a refund. No refund will be possible if you attended the concert.

Ticket office: (819) 752-7912.

COVID-19 case reporting and tracing:

In the event that you experience symptoms or get diagnosed with COVID-19 in the days following your visit to FIMAV (up to 14 days), please follow the instructions of public health representatives and inform us of your state of health, so that the public health tracing team can stop the transmission chain.

Public health instructions in your place of residence:

Remember that, when coming to Victoriaville, you must respect the public health instructions in force at your place of residence. For example, if restaurant dining rooms are closed in your place of residence, you will not have access to restaurant dining rooms here. Please make your travel plans accordingly and check the Government of Quebec’s COVID-19 page before starting your trip. It is updated regularly.

Limitation of the liability of Productions Plateforme Inc.

Productions Plateforme Inc., through these various measures and its prevention plan, does everything in its power to prevent any risk of contamination and spread of COVID-19 among its customers, employees and volunteers. Nevertheless, a certain risk remains, and the only way to avoid it is to apply the prescribed instructions to the letter.

Also, although Productions Plateforme inc. has the responsibility to offer a safe environment that complies with the standards in force, it is the responsibility of our visitors to inform themselves about current risks and the measures and instructions in force before purchasing concert tickets. As the risk, even minimal, remains present at all times in public places, we cannot guarantee that this risk has been completely eliminated.

Thank you for your collaboration.