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Thank you for visiting the Productions Plateforme Inc. website and reviewing our privacy policy (hereinafter the “Policy”).

By browsing our website or using our systems or services, you are acknowledging that you have read and understood this Policy and that you are consenting to your personal data and information being processed in accordance with this Policy, where applicable.

This Privacy Policy consists of the following sections:

Objectives of the Privacy Policy

Respect for privacy and the protection of personal information are essential to us, which is why we intend to protect them with this Policy and in accordance with applicable laws.

To protect your personal information, Productions Plateforme Inc. is committed to only collect, process, and share your identifiable information with your consent, unless permitted or required by law, in which case your consent is not required.

The purpose of this Policy is to inform users of why and how Productions Plateforme Inc. or anyone acting on our behalf will collect and use their personal information. It is intended to be written in plain language to make sure that users can give their informed consent.

For the purposes of this Policy, “personal information” means any information about an identifiable individual or that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize or aggregate the information so that it can no longer be used to identify specific individuals.

Effective Date 

This Policy is in effect from September 11, 2023.

How Consent Is Obtained 

We are committed to obtaining your consent before collecting any personal information from you. Consent may be express or implied and may be provided directly by the individual or by their authorized representative.

We prefer to obtain express consent, either verbally, electronically or in writing. However, it is possible to reasonably infer someone’s implied consent from their actions or inaction. For example, providing your name and address to receive information (via a form or an email, for example) or providing your name and telephone number to obtain an answer to a question is considered as implied consent to the collection of data containing personal information. In determining the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which that information is collected and the reasonable expectations of an individual in a similar situation.

If we want to use personal information for a new purpose, we will describe the intended use and ask for your consent again.

It is not always possible to obtain consent for the collection, use or disclosure of personal information, particularly in the case of government requests. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.

Data Collection Objectives 

Information is collected in accordance with the purposes and objectives set out in this Privacy Policy.

We may collect your personal information for the following reasons, among others:

  • To provide tools and services — We collect and process the data and information necessary to fulfill our mission.
  • To analyse and improve our tools and services — Data collected during your interactions with our services may be used to analyze and improve our tools and services.
  • To develop new tools and services as well as for AI — Data collected may be used in a research-and-development setting to offer new tools and services to our users, notably through advertising and marketing messages. In addition, the data collected and aggregated may be processed by algorithms that are using artificial intelligence.
  • To offer personalized tools and services — Data generated by your interactions with our services is collected and analyzed so that we can develop and create the tools and services that will best meet your expectations.
  • To evaluate the performance of tools and services — Data is collected to get information on the pros and cons of our tools and services, with the aim of evaluating and resolving them (where applicable), notably through surveys. This allows us to encourage risk management and ensure the quality of our tools and services.
  • To protect our users’ privacy — Data is collected to enable us to verify the identity and protect the privacy of the individuals who communicate with us by telephone, electronically or otherwise.
  • To meet legal obligations — Data is collected to meet obligations arising from laws and international treaties.

Personal Information Collected 

Productions Plateforme Inc. may collect personal information in various forms but will only do so by lawful means and only for the necessary purposes mentioned in this Policy, or as permitted or required by law.

The nature and sensitivity of the personal information we collect may vary depending on the context of the interactions between you and Productions Plateforme Inc. That is why we must first inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:

  • Your name and contact details — First and last name, email address, mailing address, telephone number and other similar data used to contact you.
  • Credentials — Passwords, password hints and other similar security information used to identify yourself and access your accounts.
  • Demographic data — Information about you, such as your age, gender, country, and preferred language.
  • Payment data — Data necessary to process your payments, such as the payment instrument number (for example, your credit card number) and the associated security code.
  • Subscription data — Information about your subscriptions to the digital tools used on our website (like user licenses), as well as the newsletters we may send you.
  • Images and sounds — Audiovisual data for training you in using your digital tools (personalized video tutorials, recorded project meetings, etc.).
  • Interactions — Data relating to your use of our websites, platforms, and tools. This is data that you provide in order to use the tools. 

Other examples of interaction data we collect:

  • Data on visited sites and usage, for example:
    Payment and account history — Data about the items you purchase, and the activities associated with your account.
    Troubleshooting and help data — Data you provide when you contact Productions Plateforme Inc. for help, including the services and tools you are using and other information that helps us resolve your issue.
  • Interests and preferences — Data about your interests and preferences. Information that you have explicitly provided during conversations or exchanges.
  • Content consumption data — Data about the digital content you accessed via our tools.
  • Searches and orders — Search queries and commands you use when using our website.
  • Text, input, and handwritten data — Text, input, and handwritten data, as well as any related information.
  • Location data — Data, which may or may not be accurate, about the location of your device. For example, it is possible to collect location data from a device’s IP address or from data in your account profile that indicates with less precision where you are, such as the name of a town or a postal code.
  • Other data — Other data provided while using our website, including data from Google Analytics.

Purposes of Data Processing 

  • To provide our tools and services: We use data to operate our services and provide you with rich, interactive experiences.
  • To improve our tools and services: We use data to improve our services, including adding new features.
  • Personalization: Some tools include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the tools, your activities, your interests, your location.
  • Service development: We use data to develop new services. For example, we use personal information to better understand our customers’ needs.
  • Customer support: We use the data to diagnose and resolve issues related to our tools and services, restore access to your personal account, and provide other support and assistance services.
  • Identifying and resolving issues: We use data to help secure our tools and services and resolve issues with them. This includes using data to ensure the security of the services provided to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them of updates to our tools and services. This may also include the use of automated systems to detect security issues.
  • Safety: We use data to protect the safety of our tools and our customers. Our safety features can prevent malware from operating and notify users when malware is detected on their website.
  • Surveys and promotional communications: We use the data we collect to provide surveys and promotional communications. You may subscribe to email subscriptions, respond to surveys, and choose whether or not to receive promotional communications from Productions Plateforme Inc. via email, text message, postal mail, and telephone. For more information on how we manage your contact information, email subscriptions and promotional communications, please see the “Access to and Control of Your Personal Information” section of this Policy.
  • Relevant offers: Productions Plateforme Inc. uses data to provide you with relevant and important information about the tools and services we offer. We analyze data from various sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways.
  • Advertisement: Productions Plateforme Inc. uses data collected through our interactions with you, through some of our tools and on third-party websites to advertise our tools and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.
  • Commercial transactions: We use data to process your transactions with us. For example, we process payment information to provide customers with tool subscriptions and use contact details to provide tools purchased via our services.
  • Reporting and business operations: We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our activities.
  • Protection of rights and property: We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
  • Legal compliance: We process data to comply with the law. For example, we use the age of our customers to ensure that we comply with our obligations to protect the privacy of children, or to ensure that the customer complies with the recommended audience age. We also process contact details and credentials to help customers exercise their data protection rights.

Data Management Processes Used 

Productions Plateforme Inc. takes the security of your personal information very seriously and will process your personal information in accordance with industry standards, and only for the purposes for which it is collected, as described in this Policy or in a specific notice to that effect. However, due to the Internet’s inherent security limits, it is impossible to fully protect your personal information. Therefore, any and all personal information you relay to us is at your own risk.

Access to and Control of Personal Information 

Productions Plateforme Inc. ensures that all personal information in our possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request corrections if your personal information is inaccurate. If you believe that your personal information is inaccurate or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Under certain circumstances, we may not be able to provide you with access to your personal information, such as when access may lead to the disclosure of another individual’s personal information and that individual has refused to consent to this disclosure, or when legal restrictions apply. Should such a situation arise, we will advise you of the reason why we cannot provide you with access to your personal information.

If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.

Sharing and Reasons for Sharing Personal Information with Third Parties 

We will not share your personal information with companies, organizations, or individuals outside of Productions Plateforme Inc., except for our authorized providers and partners who need your information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:

  • With your consent.
  • For storage on cloud servers, in which case personal information may be transferred to third-party jurisdictions. Please note that we only use the services of reputable companies with strong privacy policies. 
  • For external processing: We transfer personal information to other trusted companies or individuals who process it on our behalf, following our instructions, in accordance with this Privacy Policy, with a level of data security at least equivalent to our own, and in compliance with any other appropriate security and confidentiality measures. In particular, we use the services of third-party providers to host your websites and emails, reserve a domain name, etc.
  • For legal reasons: We may transfer personal information outside our company if access to it is necessary to comply with applicable laws and regulations.

Productions Plateforme Inc. will not sell or rent your personal information to third parties.

Cookies and Similar Technologies

Productions Plateforme Inc. may use cookies, Internet tags, web beacons, log files or other technologies to collect some personal information about visitors to our websites, as well as about the recipients of our newsletters, invitations and other communications. Cookies are pieces of information that the server of the website you are browsing transfers to your browser to allow that connection to be uniquely identified. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on the website and any other statistics.

Cookies are used to retrieve session-related search history, to make the user’s online browsing experience easier. It is important to know that, depending on the configuration chosen, enabling cookies may allow other servers to install cookies on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Please note that our website may contain links or references to third-party sites. This Policy ceases to apply when you leave our website. Productions Plateforme Inc. is not responsible for the collection or processing of personal information by or through these third parties or external sources.

Retention of Personal Information

Productions Plateforme Inc. keeps the data collected for various periods of time, depending on the nature of the data and its usefulness in providing our tools and services. During the retention period, Productions Plateforme Inc. takes physical and technical steps to ensure the security of data containing personal information.

The main places where personal information is stored are in the city where Productions Plateforme Inc. has its offices and in the cities where our servers host our tools.

Personal information may be held outside the country in which you live if a third-party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside your country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and may be accessible to the governmental and law enforcement authorities of those countries or territories.

Once the retention period has expired, the personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be kept for extended periods.

Other Information

Amendments to These Rules

We may make changes to this Privacy Policy from time to time. However, no change that would diminish your rights under this Privacy Policy can be enforced without your express consent. We always indicate the date on which the last changes were made, and give you access to archived versions of the Policy so that you can consult them. If the changes are material, we will post a prominent notice on our website (including, for certain services, via email notification).

Compliance Officer

If you have any questions, comments, or complaints about this Policy, you can contact the individual responsible for ensuring compliance. 

Scott Thomson 
Artistic Director and General Manager
Productions Plateforme Inc.
82, rue Notre-Dame Est, CP 460, Victoriaville
Telephone: 819-752-7912
This email address is being protected from spambots. You need JavaScript enabled to view it.

Adopted by the Board of Directors of Productions Plateforme Inc. on October 18, 2023.


Right to object

To exercise your right to object and remove your personal information from our databases, we invite you to complete the form below.

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